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Frequently Asked Questions

Can I make changes to my order after it has been placed?

Once your order has been placed, it enters our processing system swiftly. While we can accommodate minor changes within a short timeframe, significant alterations may not be possible. If you need to make a change, please contact us immediately via email at info@bymamoo.com or through our contact form, and we'll do our best to assist you. You can also reach us on WhatsApp at +49 171 2991165.

Can I cancel my order or return it?

You can contact us to cancel your order within a short timeframe. However, please note that we do not accept returns once the order has been shipped. We apologize for any inconvenience this may cause. For cancellation or any inquiries, please reach out to us via email at info@bymamoo.com, WhatsApp at +49 171 2991165, or through our contact form.

How can I contact MAMOO?

You can easily reach out to us through our website's contact form, by sending an email to info@bymamoo.com, or via WhatsApp at +49 171 2991165. Our customer support team is ready to assist you with any inquiries or concerns you may have.

I have contacted MAMOO via email. How long does it take to receive a response?

We strive to provide prompt assistance to all customer inquiries. Typically, you can expect a response from us within 24 hours of sending your email. If you haven't heard back within this timeframe, please check your spam folder or reach out to us again.